Refund policy
Thank you for shopping with Apronixy. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 30 calendar days from the date your order is delivered.
To be eligible for a return, items must:
- Be unused and in their original condition
- Be free from damage caused by misuse or improper handling
- Include all original packaging, tags, and accessories
- Be accompanied by proof of purchase or order confirmation
Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Clearance or final sale items
- Customized or personalized products
- Products showing signs of use, washing, alteration, or damage caused by the customer
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider and financial institution, but typically take between 5–10 business days after approval.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Exchanges
We replace items only if they arrive defective, damaged, or incorrect. If you require an exchange, please contact our support team.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
We recommend using a trackable shipping service for all returns. Apronixy is not responsible for returned packages lost during transit.
Contact Information
Apronixy.shop
7759 14th Ave, Burnaby, BC, V3N 2A8, Canada
Phone: +1 604 525-9289
Email: support@apronixy.shop